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‘On Monday night when I’m lying in bed I say: “OK, I’ve got my telephone call tomorrow” and that keeps me lifted. I smile more and I laugh more. I think it’s changed my life. I feel a lot freer’

From a national survey into telephone befriending

Older woman on phone

Our new family carers’ project

We are currently piloting a brand new adult carers project and we need volunteers to help us.

Nurturing friendships can be difficult when you’re a family carer to someone who is ill or disabled. We’re recruiting volunteers to match with all age adult family carers, who will build a trusting friendship through regular phone calls.

Phone friends will take time to share life’s ups and downs, or talk about things that are happening locally or in the wider world – nothing formal or complicated – just day to day chat.

If carers have any issues or worries that are bothering them surrounding their caring role they can talk it over with their phone friend to try and find solutions.

Knowing that a friend will be phoning up for a chat can make a huge difference to a family carer’s outlook on life.

phone friends





Older man on phone

Older volunteers


give a little. get a lot.

Become a Phone Friends volunteer

  • It’s easy. You can make calls from your own home!
  • You’ll have training on all aspects of building and maintaining your friendship, together with information about practical matters surrounding your volunteer role.
  • You’ll be reimbursed for your phone calls and any other expenses you incur (travel for training etc).
  • You’ll be part of the Carers Centre team, with ongoing contact and support from the Phone Friends coordinator.
  • You’ll get a huge sense of satisfaction from knowing that you are making a real difference to the life of a family carer.
  • All we ask is that you make at least one weekly 30 minute call to a family carer and keep a simple contact diary.
  • If you were formerly a family carer, of if you’re a carer now and want to have a worthwhile volunteering role, your understanding and experience may be of great value to someone else – and you’ll make new friends and network with others!

If you interested in having more information about becoming
a Phone Friends volunteer call  Sue Puntis, the Phone Friends Coordinator on 01952 916078  or email sue.puntis@telfordcarers.org.uk

Older man on phone landscape

The Phone Friends project is for supported carers on the Carers Centre register and is not able to accept external referrals from other organisations.